Terms & Conditions.
In all future statements here written "Seller" "we" "us" and "our" referes to "FLIDAIS FINE WOODCRAFT" owners and opperators of flidaisfinewoodcraft .co.uk
"Customer" "Client" "Buyer" "you" "Your" "Your's" means the person, business or organisation who agrees to buy products from FLIDAIS FINE WOODCRAFT.
"Product" is defined as an item available from FLIDAIS FINE WOODCRAFT through the website in exchange for money.
We currently only accept orders for delivery within the UK.
All orders are usually despatched within 48 hours of receipt except in the case of out of stock items and commissioned orders. Please allow a minimum of 14 days before querying a non arrival. Most orders are despatched guaranteed delivery & insured . When commissioning a piece you will be given a time scale for completion of your piece and then contacted when your order is ready for despatch. This is dependent on your order and our work load. if you require a piece for a special occasion we will endeavour to meet your requirements , but will not take on a deadline which is unrealistic so as not to disappoint our clients. All commissions will require a 50% deposit before work commences. This is to facilitate the requesition and purchase of materials and is therefore none refundable. The balance due on orders will be required before delivery.
Our stock availability and pricing is provided as an " Invitation to Treat " and does not form a contract until full payment is received by Flidais Fine Woodcraft where on the order is accepted and a contract formed.
We do try to keep most of our items in stock for immediate despatch including some horses , these can be viewed in the "Shop". However, if you require an item which shows as out of stock please contact us by email or telephone as the item may be available at short notice . Images are for illustration purposes only but are a fair representation of the items you will receive. Note : due to the hand made nature of our products some deveation from the images supplied may occur.
All our rocking horses are made to safe standards for normal use as a child's toy with the exception of " DOLL SIZE DISPLAY " models . We do recommend that children are always supervised by a responsible adult when playing on or around any rocking horse, especially those children under three years of age.
Deliveries and Returns.
Most items include Free delivery. Other more bulky items will be charged at cost price or delivered personally by ourselves depending on location. Go to" Contact us" page to email or Telephone 0191 9063329.
Please check your purchase immediately on arrival. If for some reason you feel disatisfied with your purchase please contact us in wrighting within 10 days of delivery to discusse the return of the item and it's exchange repair or refund.
In the event of the product being returned, it should be sent in its origional packaging .
If a product has to be returned you may be liable for all associated shipping and return costs.
These terms & conditions do not effect your statutory rights.
Damaged or Defective Products.
At Flidais Fine Woodcraft we guarantee the quality of all our products. However due to the hand crafted nature of our work, small inperfections in the wood such as Knots or colour variations should be seen as part of the beauty of these hand made natural items. in the event you still wish the return of the item please let us know within 10 days so we can discusse the matter. ( please refer to returns policy)
Our aim is that flidaifinewoodcraft.co.uk will be available 24hrs/7days a week. However on occasion downtime may occure and is out of our control. This may be due to server maintainance, updating or other technical issues. We are not at any time responsible for website inaccessibility.